Lead time and dispatching

As you have probably read, we produce virtually all of the items featured on our website ourselves. Because we offer such a large number of designs, size options, backings, colours, etc., we make virtually every item as it is ordered/required. Faux fur in particular, but many other fabrics, can vary very slightly in colour from batch to batch, even roll to roll, and so to ensure that there is a perfect colour match when customers order multiple items in the same design, we specifically make that order. However, orders do go through our workshops very quickly, usually just 5 working days on average in the case of textile items, and once your order is packaged and dispatched, we will notify you and provide a tracking link for your consignment. Deliveries within the UK mainland are normally attempted the following working day.

Often you may be buying something from us that is intended as a gift; either birthday, anniversary,  religious festival such as Christmas or as a wedding present. In these instances, please contact us prior to placing the order, just to confirm that we are able to get the item to you in plenty of time.

At particularly busy times of the year, often the lead up to Christmas, our lead times are extended a little and so we request that customers place their orders in plenty of time to guarantee they are received in time; particularly as carriers are also under significant pressure during those times. Delivery times for international shipments are often controlled more by the time that they take to clear customs in each country rather than the time taken by carriers; unfortunately, we have no influence over customs departments.