FAQs

Is buying on your website safe?

Of course.

All pages on our website are secure (https) pages, verified by Thawte

Our Payment Service Provider is Sage Pay– the largest ind ependent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.­sagepay.­com/­shoppers

Card processing is undertaken by Elavon, one of the leading international secure payment solutions. We at fauxfurthrows.­com have no access whatever to the card details that you enter. Any other personal information which we hold is securely held and will not be passed to third parties under any circumstances, except in the case of suspected fraud where we may be required to disclose particulars to the relevant authorities.

We offer a no-quibble returns policy, which is in addition to your Statutory rights (UK).

Do you use animal furs?

Absolutely and positively not! Real animal fur is very beautiful, but we firmly believe it belongs only on the animal which grew it.

Modern textile technology makes the production of very realistic FAUX FUR both possible AND affordable, and you can be sure that no real animal fur is used in our products, nor were any animals harmed in the production of it.

Fauxfurthrows.­com support the recent protests by Sir Paul McCartney against the real fur trade.

I have seen faux fur throws in the high street or on other websites at cheaper prices. Why is this?

As with most things, you get what you pay for. There are, indeed, some products at the top end of the market which are considerably more expensive than ours; we cannot doubt their quality and style, but such items are too expensive for the vast majority of consumers.

It was our mission to bring stylish, top quality products to the market at affordable prices.

This website gives you a lot of information on each style of throw because they are each unique. Other sources have little to say about the products – which usually means that there is only colour to distinguish the styles being offered.

Our products differ in the following ways to cheaper ones:

• Quality and thickness/­denseness of fur. Cheaper furs usually contain fewer, shorter fibres and therefore feel less luxurious. In addition, each style of fur we sell has its own unique texture as well as colouring, and the length of the fibres will vary even within one style.
• Our high technology manufacturing process generates colouring of fibres which may vary subtly within each throw, closely imitating the colours of real animal fur. In some cheaper furs, the colouring is less subtle and in some cases appears to be crudely “sprayed” on.
• Our throws are backed in fine, colour co-ordinated faux suede or Cuddle Soft Velboa. Cheaper throws are almost invariably backed in fleece. Fleece will tend to “bobble” over time, and generally provides less friction than faux suede or Velboa, so our throws will be less likely to slide off smooth surfaces such as leather sofas.
• Please don't be taken in by some of the "faux fur throws" available on Ebay, Amazon and sold by some discount chain stores at very low prices, often under £20. We mean the kind of products usually sold as a rolled bundle, such as the image below. These are thin microfibre blankets which are brushed in the manufacturing process to raise a very low "furry" pile. Whilst they may be of good quality and suitable for some purposes, they are certainly not equivelant to the beautiful, rich and complex decorative fabrics which we feature here, and which rank as some of the most expensive fabrics to manufacture and buy anywhere in the world.

My Order hasn't arrived what should I do?

All our products are sent by a trackable signed for service. We email you the tracking number as soon as the product is sent. On the rare occasion your parcel hasn’t arrived with 7 days – please check the relevant website first www.­parcelforce.­com or www.­royalmail.­com (For smaller parcels under 2K) with your tracking number. Those sites will usually show where the parcel is e.g. ‘taken back to local Post Office’ or 'left with a neighbour'. If there is no information please email us info@fauxfurthrows.com and we endeavour to find out where you parcel is. We often find it’s been signed for by a neighbour, or the delivery has been attempted and returned to your local Post Office or depot – and a card hasn’t been left.

How soon will I receive the goods I have ordered?

Typically, UK orders will be received around 2 working days from date of ordering, Europe and North America 3-5 working days, elsewhere 5 - 7 working days. We hold large stocks of faux fur but in the rare event of items being out of stock, you will be informed by e-mail of the delay and offer the options of waiting, replacing or cancelling your order. If your order is time sensitive (e.g. for a birthday gift), it may be advisable to check with us by telephone or email, if the order is placed at short notice.

You may cancel out of stock items at any time up to the day before despatch date.

What happens if I don't like my throw or cushions when they arrive?

We are very confident in the quality of our products, and have carefully constructed this website to give you as much information, and to provide you with high quality images prior to making your purchasing decision. However, if you are not entirely satisfied with your purchase, please return it within 14 days of receipt in its original condition and packaging and we will make a full refund including ALL carriage charges (see our RETURNS POLICY). Please remember also that we offer a swatch sample service so that you can touch and feel the fabric before purchasing. This is for a nominal charge only which is fully refunded when you make a purchase.

What is the guarantee on your products?

All of our products carry an unequalled and unprecedented ONE YEAR guarantee, provided that they are used and cleaned in the way recommended. These recommendations vary according to the fabric, and are simplified by our rating of Practicality and Durability. With good care we confidently expect that they will last much longer.

Why do you not sell throws to fit different bed sizes?

Our throws are designed for decorative accessories rather than to fit specific sizes of bed. Because of the thickness of the materials, “tucking in” of excess material would look unattractive. That would mean we would have to make many different sizes of throws to fit the many different widths and heights of beds available today. If we were to do this, we could not produce such high quality goods at such affordable prices. We are however increasing the number of larger, standard size throws available for the current season; please see our Extra Large Throws page.

In any event, market trends show movement away from the “totally fitted” look. Try casually draping a ruffled throw over the base of a plain bedcover to create added colour and texture. Or "layering" a throw with other bedding fabrics - click here for some examples

Having said this, many Luxury Range fabrics can now be manufactured to custom sizes, please enquire for details.

Where are your throws and cushions designed and made?

All our products are designed and made by hand and with pride and care in our UK Deign Studio, supporting British jobs and British Industry. Materials used including faux fur and faux suedes are made in China and various parts of Europe using state of the art technology. Cushion pads (inners) are made in the UK.

Do you use Tissavel faux fur?

Yes. Tissavel is a top quality branded faux fur made in France, used in the most expensive of faux fur products. However, our fabrics are made using a similar manufacturing process and we believe our (unbranded) fur is of equivalent quality, bringing you luxury previously unavailable at this price. Some of our latest Luxury Range fabrics are now manufactured using ex-Tissavel equipment.

Can I wash my throw and cushions?

Most of our products (that is, those carrying two or three green ticks in rating of Practicality and Durability) may be machine washed with care, please see our machine washing instructions.

Do your furs shed fibres?

This question is often asked, as shedding was a common problem with older faux fur fabrics; however these have now largely been eliminated with the technological advances of modern manufacturing. When your faux fur products arrive, they may contain a few loose fibres left over from the manufacturing process. A good shake outside or light vaccuuming will normally remove these. Thereafter, our furs do not shed fibres under normal conditions of use.

Are your products hypo-allergenic?

Our products have not been tested for allergies; however, all fibres are 100% artificial, acrylic, modacrylic and polyester.

What fire precautions should be observed?

As with many fabrics made from artificial fibres, our throws and cushions are not totally fire retardant. They should therefore be kept well away from naked flames and incandescent materials, especially lit cigarettes. Carelessness causes fires; please take care.

My throw has arrived with creases in the fur. How can I remove these?

Unfortunately, fur fabrics can become creased and compressed when folded in transit. Usually these will fall out after a few days when the throw is opened out. Occasionally however such creases may be a little more stubborn; if this happens, remedy by opening the throw out and covering the affected areas with a damp towel for about an hour. After this time, the underlying fibres should be more flexible and can be gently brushed into place and allowed to dry. Never attempt to iron a throw.